- Check the correctness of "login" entered. In case of correct "login", contact your Multinet administrator.

- Invalid password has been entered. Check if "Caps Lock" has not been pressed on the keyboard. Check if "EN" tab is activated. In case of a repeated negative result, contact your Multinet administrator.

2. Numeric buttons on the right side of keyboard are not operational.

- Press the button "Num Lock".

3. On currency exchange at a special rate, a warning regarding non-standard currency rate is received.

- Activate the Check box „Contract rate", after the warning on non-standard currency rate has been received.

4.  How to send payment order, if necessary funds are not available on the account?

- Immediately to send through system MultiNet the letter on document cancellation

5. The payment order has been rejected due to errors. Is it necessary to create a new payment order?

- Creation of a new payment order is not necessary. Open folder "Rejected", open the invalid payment order, press the button "Copy", correct the mistake and send the corrected payment order for execution.

6. How to find information on the beneficiary bank from the list of Latvian banks?

- It is enough to fill a field „Beneficiary Account No" and bank will it is substituted in the payment commission automatically.

Dear Clients,

more detailed information of the remote banking system Multinet, You can view in the Digipass User Manual instruction at the bottom of the text.

Digipass User Manual

Sincerely yours,
SMP Bank